Has anyone experienced this and was it ever resolved? I can't update something that doesn't need to be updated and I find weird that they have a system that rejects based on names but have no way of actually making sure it's working properly on accounts. When I asked what name was on the transaction they said they can't see that information but they can see the payer name, date and amount of the deposit. If you already used direct deposit to receive your stimulus check, using it for your tax refund could be a no-brainer. The IRS tries to process refunds requested this way within 21 days.
When I reached out to Chime's customer service, all they kept saying was I needed to update my name with my payer and that if it was the same it would not have been rejected. E-filing can also help you get your tax refund faster if you’re owed money back and select direct deposit as your refund option. I reached out to payroll and they showed me where my name is the same as my account and nothing has changed.
This is a deposit I have been getting for the past 2 years with Chime. My direct deposit from my payer was returned by chime because they said my name did not match. Wondering if anyone else has experienced this.
